Requirements to Become Airport Staff, Physical Requirements, Appearance & Graduate What

Understanding Airport Staff / Aviation Staff

Airport staff or aviation staff are professionals who work in various positions within the airport to ensure that all operations run smoothly, aman, and efficient. They play an important role in providing services to passengers, handle aircraft operations, as well as maintaining security and comfort in the airport area. Their work is very diverse, covers a wide range of responsibilities that are essential to support the day-to-day functionality of an airport. Below are some of the main roles of airport staff and their responsibilities:

1. Check-in Clerk

• Responsibility:
  • Verify tickets and passenger identity.
  • Weighs baggage and ensures compliance with weight limits.
  • Issue boarding passes.
  • Helping passengers with special needs.
  • Provides flight related information.

2. Security officer (Aviation Security)

• Responsibility:
  • Carry out security checks of passengers and baggage.
  • Operates x-ray machines and other detection devices.
  • Maintain order and security throughout the airport area.
  • Handle emergency situations and security threats.

3. Ground Handling Staff

• Responsibility:
  • Guide the aircraft when parking (marshaller).
  • Loading and unloading luggage.
  • Providing catering services for aircraft.
  • Refuel and inspect the aircraft before departure.

4. Customer Service Representative

• Responsibility:
  • Answer questions and provide information to passengers.
  • Handle passenger complaints and problems.
  • Direct passengers to departure gates and other airport facilities.
  • Assist with lost baggage processing and flight rescheduling.

5. Immigration Officer

• Responsibility:
  • Check passports and visas of passengers entering or leaving the country.
  • Ensure passengers comply with immigration regulations.
  • Prevent the entry of individuals who are unqualified or involved in illegal activities.

6. Customs Officer

• Responsibility:
  • Checking passengers' luggage to prevent the entry of prohibited items.
  • Collect duties and taxes on goods subject to tariffs.
  • Maintain compliance with international customs and trade regulations.

7. Air Traffic Controller (ATC)

• Responsibility:
  • Manages the movement of aircraft in the air and on the runway.
  • Give instructions to the pilot for takeoff, land, and maneuvers in the air.
  • Ensure a safe distance between aircraft to avoid collisions.

8. Aircraft Technician

• Responsibility:
  • Perform routine maintenance and aircraft repairs.
  • Check aircraft mechanical and electronic systems.
  • Ensure all aircraft components are working properly.
  • Record all maintenance and repair activities carried out.

9. Airport Cleaning Officer

• Responsibility:
  • Maintain cleanliness of airport areas such as waiting rooms, toilet, and departure gate.
  • Manage waste and ensure the cleanliness of public facilities.
  • Maintain passenger comfort by ensuring the airport area is clean and tidy.

10. Airport Information System Operator

• Responsibility:
  • Manage and monitor information technology systems at the airport.
  • Ensure accurate flight information is displayed on passenger information screens.
  • Maintain communication networks and ensure system operations run smoothly.

Airport staff play a vital role in maintaining safe airport operations, efficient, and passenger friendly. Each role has specific tasks that complement each other to ensure that passengers can travel comfortably and safely. The success of an airport depends largely on professionalism, Skills, and the dedication of every staff member involved. Without them, Airport operations will not run as effectively and efficiently as expected.

Requirements to Become Airport Staff

Becoming an airport staff requires various requirements depending on the type of work you are interested in. In general, There are several basic requirements that prospective airport staff must fulfill, both general and specific for each position. Here is an explanation of the conditions:

General Requirements

1. Education:
   • Minimum SMA/SMK: Many positions at airports require a minimum of a high school/vocational school graduate or equivalent. However, for certain positions such as aircraft technician or air traffic controller, Higher and specific education is required.
   • higher education: For positions such as operations manager, technician, or a position of higher responsibility, a bachelor's degree or diploma in a related field is usually required (for example, aviation management, aeronautical engineering, dll.).
2. Language Skills:
   • English: Good English language skills are often required due to interactions with international passengers. Some positions may require an English language proficiency test such as TOEFL or IELTS.
   • Other Foreign Languages: Additional foreign language skills can be a plus.
3. Communication and Service:
   • Communication Skills: Good communication skills are essential, especially for check-in officers, customer service, and security officers.
   • Customer service: Ability to provide friendly and efficient service to passengers.
4. Health and Fitness:
   • Physical Health: Good health condition is required, especially for jobs that require physical activity such as baggage handlers or aircraft technicians.
   • Medical check up: Some positions may require a thorough health examination and drug test.

Specific Requirements Based on Position

1. Check-in Clerk:
   • Special Training: Certification or training in reservation and ticketing systems.
   • Work experience: Experience in customer service could be an advantage.
2. Security officer (Aviation Security):
   • Security Training: Certification in aviation security and related training.
   • Clean Background: Clean criminal background check.
   • Excellent Physical: Good health and physical fitness.
3. Ground Handling Staff:
   • Special Training: Certification or training in ground handling.
   • Physical Ability: Physical strength to handle baggage and equipment.
4. Customer Service Representative:
   • Customer Service Training: Certification or training in customer service.
   • Work experience: Experience in customer service or hospitality.
5. Immigration Officer:
   • Education: Usually requires a degree in law, administration, or related.
   • Special Training: Training and certification in immigration procedures.
6. Customs Officer:
   • Education: Degree in accounting, economy, or the law often takes precedence.
   • Special Training: Certification in customs procedures.
7. Air Traffic Controller (ATC):
   • Education: Bachelor's degree in aviation or related field.
   • Certification: Certification from aviation regulatory bodies.
   • Ability Test: Cognitive and psychomotor ability tests.
8. Aircraft Technician:
   • Education: Diploma or bachelor's degree in aeronautical engineering or related field.
   • Certification: License from aviation regulatory agencies for aircraft technicians.
   • Experience: Work experience in aircraft maintenance.
9. Airport Cleaning Officer:
   • Education: Minimum high school/vocational school graduate.
   • Skills: Ability to maintain cleanliness and basic skills in using cleaning equipment.
10. Airport Information System Operator:
    • Education: Degree in information technology or related.
    • Technical Skills: Knowledge in information systems and networks.

Becoming an airport staff requires a combination of the right education, special training, and certain skills according to the desired position. These requirements are designed to ensure that each staff member can carry out their duties competently and efficiently, and support safe and smooth airport operations. Besides that, personal qualities such as integrity, responsibility, and the ability to work in a team is also very important in the airport work environment.