The interview test for prospective flight attendants is one of the important stages in the selection process. Airlines want to ensure that prospective flight attendants not only have the necessary technical skills, but also has personality, attitude, and communication skills in accordance with company standards. The following are several types of questions that may be asked in the prospective flight attendant interview test and how to answer them:
- Why You Want to Become a Flight Attendant? This question aims to find out your motivation for applying for a flight attendant job. Answer honestly and provide convincing reasons, such as interest in the aviation industry, desire to interact with new people, or desire to travel.
- What Do You Know About Our Airline? It shows how well you prepared before the interview. Do some research about the airline you are applying to, including history, company values, and the services they offer. Provide answers that demonstrate that you have a deep interest and knowledge of the airline.
- How Do You Handle Difficult Situations or Conflicts with Passengers? Flight attendants must have the ability to handle difficult situations calmly and professionally. Give an example of a situation where you successfully resolved a conflict or provided good customer service in a challenging situation. Demonstrate that you are able to maintain composure and maintain effective communication.
- What Do You Think Will Be The Biggest Challenges As A Flight Attendant? Answer honestly about the challenges you may face as a flight attendant, like an irregular schedule, work in different environments, or handle emergency situations. Then, show that you have the skills and attitude necessary to overcome the challenge.
- How Do You Assess Good Customer Service? Good customer service is an important part of a flight attendant's job. Give your definition of good customer service and provide concrete examples of how you have provided quality customer service in previous experiences.
- What You Know About Aviation Safety? Flight safety is a top priority for flight attendants. Provide your knowledge of flight safety procedures, including the use of safety equipment and emergency steps to be taken in situations that threaten safety.
- Are You Willing to Work a Flexible Schedule? Flight attendants are often expected to work a flexible schedule, including night, weekend, and holidays. Make sure you are willing to work an irregular schedule and demonstrate that you have the flexibility necessary to handle a changing schedule.
- What Makes You a Good Fit for This Position? Answer this question by highlighting the skills, experience, and your personality as relevant to the job of a flight attendant. Show that you have good communication skills, strong interpersonal skills, and the ability to work in a team.
- Do You Have Any Questions for Us? Use this opportunity to ask the interviewer questions about the role of a flight attendant, company culture, or anything else you want to know about the airline. This shows your interest and enthusiasm for the company.
Read Also : Official Association of Flight Attendant Schools
Remember to answer questions honestly, positive, and with a confident attitude. Practice the interview beforehand with a friend or family member to increase your confidence. Hopefully with good preparation, You can successfully pass the interview test and achieve your dream of becoming a flight attendant.
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